cv88 Privacy Policy

Introduction

Our Commitment to Your Privacy

cv88 ("we", "us", "our") operates the cv88 online gaming platform accessible at https://cv88.cam ("the Platform"). This Privacy Policy describes how we collect, use, store, share, and protect personal information relating to individuals who access or use the Platform, including registered players, prospective players, and visitors ("you", "User"). This Policy applies to all interactions with the Platform, including web and mobile access.

By registering an account or using any feature of the cv88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.

Section 1

Information We Collect

cv88 collects personal information in order to operate the Platform, verify player identities, process transactions, and deliver a safe and personalised gaming experience. The categories of information we collect include the following.

• Registration data: full name, date of birth, Bangladesh mobile number, and login credentials. This information is collected when you create a cv88 account.
• Identity verification (KYC) documents: National ID Card (NID), passport, or other government-issued identity document. These are collected when KYC verification is required or requested.
• Payment information: mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay; transaction reference numbers; deposit and withdrawal amounts and timestamps. We do not store full payment credentials.
• Gaming activity data: game history, bet amounts, win and loss records, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.
• Device and technical data: IP address, device type, operating system version, browser type, and session timestamps. This data is automatically collected when you access the Platform.
• Communications data: messages sent via live chat support, email correspondence, and any other communications you initiate with cv88. These are retained for quality assurance and dispute resolution purposes.

Section 2

How We Use Your Information

cv88 uses your personal information only for the purposes described in this Policy. We do not use your data for purposes incompatible with those stated here without obtaining your prior consent.

• Account creation and management: to register your account, authenticate your identity, and manage your profile settings, deposit limits, and responsible gaming preferences.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions conducted through your cv88 account.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and deliver assistance via live chat. Communications may be recorded and retained for quality and compliance purposes.
• Fraud prevention and compliance: to detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities, and to comply with applicable legal and regulatory obligations.
• Platform improvement: to analyse aggregated usage patterns, diagnose technical issues, and improve the features, performance, and security of the cv88 Platform. Any analysis for this purpose uses anonymised or aggregated data where possible.
• Promotional communications: to send you relevant bonus offers, promotional updates, and platform news via your registered mobile number, where you have opted in to receive such communications. You may opt out at any time by contacting support.

Your Privacy Rights

Six Privacy Commitments We Make to You

Section 3

Legal Basis for Processing Your Data

cv88 processes personal data on the following legal grounds. Each processing activity is linked to one or more of the bases below.

• Contractual necessity: processing is necessary to perform the contract between you and cv88, including creating and maintaining your account, processing transactions, and delivering the gaming services you have requested.
• Legal obligation: processing is necessary to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and data retention mandates.
• Legitimate interests: processing is necessary for the legitimate interests of cv88, including fraud detection and prevention, platform security monitoring, and improving our services, provided these interests do not override your rights.
• Consent: where processing is based on your consent — for example, receiving promotional communications via your registered mobile number — you may withdraw that consent at any time by contacting cv88 customer support.

Section 4

Data Sharing and Disclosure

cv88 does not sell or rent your personal information to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose.

• Payment service providers: we share necessary transaction data with bKash, Nagad, Rocket, Upay, and any other payment processor required to complete your deposit or withdrawal request. These providers are bound by their own privacy commitments.
• Game providers: to deliver the games available on cv88, we share session identifiers and wager data with our third-party game studios including Pragmatic Play, Evolution Gaming, and others. These studios operate under strict data processing agreements.
• Legal authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Technical service providers: we may share data with IT infrastructure providers, hosting services, and security monitoring tools that support the operation of the Platform. All such providers are contractually bound to process data solely on cv88's instructions.

Section 5

Payment Data and Financial Privacy

cv88 processes payment data exclusively to facilitate deposits and withdrawals on the Platform. We work with Bangladesh-native mobile financial services including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the relevant transaction data is transmitted securely to the relevant payment provider using SSL encryption. cv88 does not store your full mobile banking PIN, OTP codes, or any sensitive authentication credential.

All financial records associated with your cv88 account — including deposit history, withdrawal history, and bonus transaction logs — are retained for the minimum period required by applicable financial compliance obligations. These records are held securely and are accessible only to authorised cv88 personnel and, where legally required, regulatory authorities.

Section 6

Cookies and Tracking Technologies

cv88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse aggregated usage patterns. The following types of cookies are used on the Platform.

• Essential cookies: required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language and display preferences. These cannot be disabled without affecting Platform functionality.
• Performance cookies: used to collect anonymised data on how players use the Platform, including which pages are visited most frequently, load times, and error rates. This data is used solely to improve Platform performance and is never linked to individual accounts.
• Functional cookies: enable enhanced features such as remembering your preferred game categories, storing your display settings, and retaining responsible gaming limit preferences between sessions.
• Security cookies: used to detect and prevent fraudulent activity, including bot detection, session hijacking protection, and anomalous login pattern identification. These are strictly necessary for Platform security and cannot be disabled.

You can manage cookie preferences through your device's browser settings. Please note that disabling essential or security cookies may prevent certain Platform features from functioning correctly.

Section 7

Data Retention

cv88 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide: account data is retained for the duration of your active account plus a minimum of five years after account closure to meet financial compliance obligations; KYC verification documents are retained for a minimum of five years from the date of verification; transaction records are retained for a minimum of five years from the date of the transaction; communications data (live chat and email records) is retained for a minimum of two years.

Where personal data is no longer required for any active purpose and the applicable retention period has expired, cv88 will securely delete or anonymise it in line with our internal data disposal procedures. Requests for early deletion are considered under Section 9 (Your Rights) of this Policy, subject to legal retention obligations that may prevent immediate deletion.

Section 8

Your Privacy Rights

As a cv88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our customer support team via live chat. We will acknowledge your request within 5 business days and action it within 30 days of receipt.

• Right of access: you may request a copy of the personal data cv88 holds about you. We will provide this in a clear, readable format within 30 days of a verified request.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request correction. Submit a rectification request via live chat with supporting documentation where applicable.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data and cv88 account. We will assess your request and, where deletion is permissible, action it within 30 days.
• Right to restrict processing: in certain circumstances, you may request that cv88 restricts the processing of your personal data — for example, while a rectification request is being assessed, or where you have contested the accuracy of data we hold.
• Right to withdraw consent: where processing is based on your consent (for example, promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact cv88 customer support via live chat on the Platform. You may also write to us at [email protected]. We will verify your identity before actioning any data rights request to protect your account security.

Section 9

Data Security Measures

cv88 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include SSL encryption for all data in transit between your device and our servers; secure, access-controlled storage for all personal data at rest; two-factor authentication options for account login; regular security reviews and vulnerability assessments of the Platform; and staff training on data protection obligations and handling procedures.

While cv88 takes all reasonable steps to protect your personal data, no online system is completely immune from security risks. In the event of a data breach that is likely to result in a high risk to your rights, cv88 will notify affected users as soon as reasonably practicable and take all appropriate steps to mitigate the impact of the breach.

Section 10

Minors and Age Restriction

cv88 is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created a cv88 account or provided personal data to us, please contact our support team immediately at [email protected]. Upon receiving a verified notification, cv88 will promptly delete the relevant account and all associated personal data. Parents and guardians in Bangladesh are encouraged to use available parental control tools on shared devices to prevent underage access to online gaming platforms.

Section 11

Changes to This Privacy Policy

cv88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the updated Policy on the Platform with a revised effective date, and we will notify active account holders via their registered mobile number where the changes materially affect their rights or how we use their data.

Your continued use of the cv88 Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically. The effective date at the top of this page always reflects when the current version was last updated.

Contact

Privacy Enquiries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, our customer support team is available 24/7 via live chat on the Platform. All privacy enquiries are handled in confidence. Support operates on Bangladesh Standard Time (BST, UTC+6).

You may also contact us by email at: [email protected]