cv88 Terms & Conditions

Introduction

Agreement to These Terms

These Terms and Conditions ("Terms") govern your use of the cv88 platform, including all games, sports betting markets, payment services, promotional offers, and any other features made available through cv88 ("the Platform"). These Terms form a legally binding agreement between cv88 ("we", "us", "our") and any individual who accesses, registers on, or uses the Platform ("you", "User", "Player").

By creating a cv88 account, placing any wager, or otherwise using the Platform, you confirm that you have read, understood, and agreed to these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy. If you do not agree to any part of these Terms, you must stop using the Platform immediately and close your account.

Section 1

Player Eligibility Requirements

To register and maintain an active account on cv88, you must satisfy all of the following conditions at all times. Failure to meet any condition may result in account suspension or termination without prior notice.

• You must be at least 21 years of age. Online gaming is strictly for adults in Bangladesh and cv88 enforces this requirement without exception.
• You must register using your own accurate personal information. Providing false, incomplete, or misleading registration details constitutes a material breach of these Terms.
• You may only hold one (1) active cv88 account. Creating multiple accounts — whether to circumvent limits, claim duplicate bonuses, or for any other reason — is strictly prohibited.
• You must not be a current employee, contractor, director, or immediate family member of a cv88 employee or contractor. Such persons are not permitted to hold player accounts.
• You are solely responsible for ensuring that online gaming is lawful in the jurisdiction from which you access the Platform. cv88 makes no representations regarding the legality of access from any specific location.

Section 2

Account Registration and Security

When you create a cv88 account, you assume full responsibility for all activity conducted through it. The following rules apply to all registered accounts on the Platform.

• You must provide a valid Bangladesh mobile number at registration. This number is your primary account identifier and is used for OTP-based authentication and password recovery.
• You are responsible for maintaining the confidentiality of your account credentials, including your password and any OTP codes. cv88 support will never request your password via any channel.
• You must notify cv88 customer support immediately if you suspect unauthorised access to your account. cv88 shall not be liable for losses arising from unauthorised access where the account holder failed to maintain credential security.
• cv88 reserves the right to request KYC identity verification documents at any time. Accepted documents include a National ID Card (NID), passport, or other government-issued identification.
• Accounts inactive for an extended period may be subject to dormancy review. cv88 will contact registered account holders via their registered mobile number before taking action on a dormant account.

Key Rules

Core Platform Rules at a Glance

Section 3

Deposits, Withdrawals, and Payment Terms

cv88 supports Bangladesh-native payment methods including bKash, Nagad, Rocket, and Upay. The following terms apply to all financial transactions on the Platform.

• The minimum deposit amount is ৳200. cv88 reserves the right to adjust minimum and maximum deposit limits with reasonable notice to active account holders.
• All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts will not be accepted and will be returned minus applicable transaction fees charged by the payment provider.
• Withdrawal requests are processed to the same payment method used for the most recent deposit where technically feasible. cv88 targets withdrawal completion within 5 to 10 minutes for bKash and Nagad. Processing times may vary in exceptional circumstances.
• cv88 reserves the right to conduct enhanced due diligence on withdrawal requests above certain thresholds. During such reviews, processing may be temporarily delayed and the account holder will be notified via their registered mobile number.
• All currency amounts on cv88 are denominated in Bangladesh Taka (BDT). No currency conversion is applied to transactions processed via bKash, Nagad, Rocket, or Upay.
• cv88 does not charge platform-side fees on standard deposits or withdrawals. Any fees charged by your mobile banking provider are outside cv88's control and are the sole responsibility of the account holder.

Section 4

Bonuses, Promotions, and Wagering Requirements

cv88 offers welcome bonuses, reload bonuses, free spins, and other promotional incentives to eligible players. All bonus offers are subject to the specific terms displayed on the cv88 Rewards page at the time of the offer.

• Bonus funds are credited to your cv88 account in Bangladesh Taka and are subject to wagering requirements before they may be withdrawn as real money. The applicable wagering requirement multiplier is displayed on the relevant promotion page.
• Each bonus offer has a defined validity period. Bonus funds and any associated free spins that remain unused after the validity period expires will be forfeited automatically without prior warning.
• cv88 reserves the right to withhold, modify, or cancel a bonus if there is evidence of bonus abuse, including claiming multiple welcome bonuses via duplicate accounts, coordinated wagering patterns designed to circumvent wagering requirements, or exploitation of system errors.
• Free spins awarded as part of a promotion are valid only on the specific game or games designated in the offer terms. Free spin winnings are credited as bonus funds and are subject to the wagering requirement stated in the relevant promotion.
• Bonuses cannot be transferred between cv88 accounts and may not be exchanged for cash except as expressly permitted under the terms of the specific promotion in which they were awarded.

Section 5

Gameplay Rules and Fair Play Policy

All games on the cv88 Platform operate under the following rules. By participating in any game, you agree to abide by these rules in full.

• All game outcomes on cv88 are determined by certified RNG systems provided by internationally verified third-party game studios. Results are not influenced by the Platform, individual account history, or deposit amounts.
• In the event of a technical failure or disconnection during a game round, cv88 will use the game provider's server-side transaction logs to determine the outcome. The game provider's records are considered authoritative in all technical disputes.
• The use of any automated betting software, bot, script, or artificial intelligence tool to place bets on cv88 is strictly prohibited. cv88 uses automated detection systems to identify non-human betting patterns. Accounts found using prohibited tools will be permanently closed.
• Sports betting markets on cv88 operate on the odds displayed at the time a bet is placed. Where odds are published in error, cv88 reserves the right to void affected bets and return the wagered amount to the player's account balance without obligation to pay out at erroneous odds.

Section 6

Prohibited Conduct

The following activities are strictly prohibited on cv88. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where applicable.

• Using the Platform for any activity that constitutes or facilitates money laundering, fraud, or any other financial crime. cv88 is committed to anti-money laundering compliance and cooperates fully with any lawful investigation.
• Attempting to manipulate game outcomes through collusion with other players, exploitation of software vulnerabilities, or any form of cheating, including sharing real-time game information in live dealer games to gain an unfair advantage.
• Registering or operating more than one cv88 account for any reason, including accounts registered under different names, mobile numbers, or payment methods belonging to the same individual.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or at any other point in the account lifecycle, including impersonating another individual or submitting falsified identity documents.
• Accessing cv88 using a VPN, proxy server, or other circumvention tool with the intent to misrepresent your geographic location, bypass Platform restrictions, or access cv88 from a jurisdiction where online gaming is expressly prohibited.

Section 7

Account Suspension and Termination

cv88 reserves the right to suspend or terminate any account at any time. The following provisions govern all account suspension and termination actions.

• Accounts may be suspended temporarily pending investigation of a potential breach of these Terms, suspicious financial activity, a pending KYC requirement, or a player-requested self-exclusion.
• Where a breach of these Terms is confirmed following investigation, cv88 may permanently close the account. In cases of confirmed fraud, money laundering, or bonus abuse, any balance held at the time of closure may be forfeited in full.
• Where an account is closed at cv88's discretion and no breach of these Terms is found, any verified real-money balance (excluding bonus funds) will be returned to the account holder via their registered payment method within a reasonable timeframe.
• Players wishing to voluntarily close their cv88 account may do so by contacting customer support via live chat. Voluntary closure requests are processed within 24 hours. Responsible Gaming self-exclusion requests are processed immediately.

Section 8

Intellectual Property

All content on the cv88 Platform — including but not limited to the cv88 brand name, logo, website design, interface elements, text, images, promotional materials, and data compilations — is the property of cv88 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

You may not reproduce, distribute, modify, publicly display, or commercially exploit any content from the cv88 Platform without the prior written consent of cv88. Unauthorised use of cv88 intellectual property may result in legal action.

Section 9

Limitation of Liability

To the fullest extent permitted by applicable law, cv88's total liability to any player arising from use of the Platform shall be limited as follows.

• cv88 is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including losses from gaming activity, technical failures beyond cv88's reasonable control, or interruptions to game or payment service availability.
• cv88 does not guarantee uninterrupted or error-free operation of the Platform. Scheduled maintenance, network disruptions, or issues attributable to third-party providers may affect availability. cv88 will endeavour to communicate planned maintenance periods in advance.
• Nothing in these Terms excludes or limits cv88's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Section 10

Amendments to These Terms

cv88 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, cv88 will notify active account holders via their registered mobile number or via a prominent notice on the Platform. The effective date of the amended Terms will be clearly stated.

Your continued use of cv88 after any amendment constitutes your acceptance of the revised Terms. If you disagree with any amendment, you must stop using the Platform and may close your account by contacting cv88 customer support.

Section 11

Responsible Gaming Commitment

cv88 is committed to promoting responsible gaming across all player interactions. All services are strictly for players aged 21 and above. cv88 provides self-exclusion tools, deposit limit controls, session time-out features, and direct access to responsible gaming guidance through the support team. Players who believe their gaming behaviour may be causing harm to themselves or others are strongly encouraged to use these tools or contact customer support immediately.

Contact

Contact cv88 Support

If you have any questions about these Terms and Conditions, wish to raise a dispute, or need assistance with your cv88 account, our customer support team is available 24/7 via live chat on the Platform. Support operates on Bangladesh Standard Time (BST, UTC+6).

You may also reach us by email at: [email protected]